{"id":611,"date":"2022-05-24T11:39:34","date_gmt":"2022-05-24T11:39:34","guid":{"rendered":"https:\/\/chatsupport.co\/blog\/?p=611"},"modified":"2022-07-27T11:40:01","modified_gmt":"2022-07-27T11:40:01","slug":"live-chat-app-for-business","status":"publish","type":"post","link":"https:\/\/chatsupport.co\/blog\/services\/live-chat-app-for-business\/","title":{"rendered":"Should You Get a Live Chat App for Your Business?"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-man-on-desktop-computer.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Woman browsing website talking to business via live chat app\" decoding=\"async\" style=\"object-fit:cover;\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-man-on-desktop-computer.jpg 1000w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-man-on-desktop-computer-300x169.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-man-on-desktop-computer-768x432.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n<p>You\u2019ve likely been hearing about all the benefits a live chat app can deliver but still aren\u2019t sure what to make of it all. We get it! You\u2019ve probably invested in countless costly tools that promise to transform your business and they never quite live up.<\/p>\n\n\n\n<p>Well, there\u2019ll be no false assurances here! If you\u2019ve been wondering whether live chat software will work for your business, you\u2019ve come to the right place.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does the data say?<\/h2>\n\n\n\n<p>Live chat solutions have been in use for many years now, which has allowed for extensive research into their utilization and effectiveness. Here are some key <a href=\"https:\/\/financesonline.com\/21-essential-live-chat-statistics-analysis-of-trends-data-and-market-share\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">live chat findings<\/a> to consider in your decision-making process:<\/p>\n\n\n\n<ul><li>41% of customers prefer live chat as a communication method, however, 42% of businesses believe customers prefer phone calls.<\/li><li>79% of companies say live chat boosts customer service, sales, and revenue.<\/li><li>85% of B2B companies and 74% of B2C companies use live chat for sales.<\/li><li>66% of B2B companies and 67% of B2C companies use live chat for customer support.<\/li><\/ul>\n\n\n\n<p>With that in mind, let\u2019s take a look at some of the reasons why adding a live chat widget to your website can benefit your business as a whole.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"678\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/OTS-Shot-of-laptop-screen-w-live-chat-widget.jpg\" alt=\"Live chat app setup on website\" class=\"wp-image-614\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/OTS-Shot-of-laptop-screen-w-live-chat-widget.jpg 1024w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/OTS-Shot-of-laptop-screen-w-live-chat-widget-300x199.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/OTS-Shot-of-laptop-screen-w-live-chat-widget-768x509.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">3 reasons why a live chat app is good for business<\/h2>\n\n\n\n<h3 class=\"has-medium-font-size wp-block-heading\">Boosts customer satisfaction<\/h3>\n\n\n\n<p>If 41% of your customers directly told you that they prefer communicating with your business via live chat over other mediums, it would be wise to listen. For starters, effectively catering to your customer needs is a surefire way to boost customer satisfaction.<\/p>\n\n\n\n<p>It\u2019s a well-known fact that happy customers will stay with your business longer. But in addition to improving customer retention, satisfied customers also purchase more frequently, spend more money per transaction, and are cheaper to maintain due to their familiarity with your brand.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"665\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-woman-in-shop-window-on-laptop-with-credit-card-in-hand.jpg\" alt=\"Business owner chatting through live chat app\" class=\"wp-image-616\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-woman-in-shop-window-on-laptop-with-credit-card-in-hand.jpg 1000w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-woman-in-shop-window-on-laptop-with-credit-card-in-hand-300x200.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smiling-woman-in-shop-window-on-laptop-with-credit-card-in-hand-768x511.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"has-medium-font-size wp-block-heading\">Increases conversion rates and sales<\/h3>\n\n\n\n<p>Incorporating chat software onto your website can help your business <a href=\"https:\/\/techjury.net\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">increase its conversion rates by 12%<\/a> according to research. Being readily available to guide visitors through your website builds confidence in your brand. And that confidence can mean the difference between closing the deal and losing the customer.<\/p>\n\n\n\n<p>Higher conversion rates mean more sales, and that\u2019s good news for your bottom line. By some estimations, a single chat delivers an <a href=\"https:\/\/techjury.net\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">average return of $249<\/a>. That\u2019s an extremely healthy ROI to propel business growth.<\/p>\n\n\n\n<p>Just be sure to always use professional customer service representatives with the requisite knowledge of your business, products, and services to administer your live chat tool for the best results.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Man-on-phone-holding-tablet-on-sofa.jpg\" alt=\"A customer browsing a website from their tablet\" class=\"wp-image-613\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Man-on-phone-holding-tablet-on-sofa.jpg 1000w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Man-on-phone-holding-tablet-on-sofa-300x200.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Man-on-phone-holding-tablet-on-sofa-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"has-medium-font-size wp-block-heading\">Provides a competitive edge<\/h3>\n\n\n\n<p>Competition for customers today is more fierce than it\u2019s ever been before. Either your competitors already utilize live chat as part of their sales, marketing, or customer service strategy \u2014 in which case you\u2019re falling behind \u2014 or they don\u2019t, which presents a perfect opportunity to gain a competitive advantage.<\/p>\n\n\n\n<p>The real-time convenience of chat support means your business can immediately address any questions, queries, or concerns before someone moves on to a competitor\u2019s site. This can be a potential customer who\u2019s seeking more information about product specifications or an existing customer who\u2019d like to report a bug or suggest a service improvement. Either way, the instant communication that live chat facilitates can give you the edge you need to accumulate more market share.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"667\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smililng-woman-on-smartphone-in-public-setting.jpg\" alt=\"Business owner chatting via mobile live chat app\" class=\"wp-image-615\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smililng-woman-on-smartphone-in-public-setting.jpg 1000w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smililng-woman-on-smartphone-in-public-setting-300x200.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/05\/Smililng-woman-on-smartphone-in-public-setting-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Can live chat really help your business?<\/h2>\n\n\n\n<p>As you can see, a live chat app delivers tangible value. But you may still be wondering whether it\u2019ll work for <em>your <\/em>business. The truth is, live chat can be beneficial to any business with a website presence, regardless of size or industry.<\/p>\n\n\n\n<p>As long as you have trained, human customer service reps available around the clock, your business can secure some of the benefits outlined above. And by tracking and analyzing common customer questions and implementing measures to address these problems, you can further enhance customer experiences and elevate your business performance.<\/p>\n\n\n\n<p>Want to learn more about how a live chat app can help your business? <\/p>\n\n\n\n<p><a href=\"https:\/\/app.chatsupport.co\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">Sign up for free today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve likely been hearing about all the benefits a live chat app can deliver but still aren\u2019t sure what to make of it all. We<\/p>\n... <a href=\"https:\/\/chatsupport.co\/blog\/services\/live-chat-app-for-business\/\">read more<\/a>.","protected":false},"author":7,"featured_media":612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[10,21,23,22],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Does Your Business Need A Live Chat App? | ChatSupport<\/title>\n<meta name=\"description\" content=\"If you\u2019re wondering whether a live chat app is right for your business, this article will be helpful to your decision-making process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chatsupport.co\/blog\/services\/live-chat-app-for-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is A Live Chat App Right For Your Business? | ChatSupport\" \/>\n<meta property=\"og:description\" content=\"Considering a live chat app for your website but not sure if it\u2019ll add value to your business? 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