{"id":704,"date":"2022-08-17T17:19:00","date_gmt":"2022-08-17T17:19:00","guid":{"rendered":"https:\/\/chatsupport.co\/blog\/?p=704"},"modified":"2022-08-23T08:58:20","modified_gmt":"2022-08-23T08:58:20","slug":"online-chat-software-for-sales","status":"publish","type":"post","link":"https:\/\/chatsupport.co\/blog\/business-tips\/online-chat-software-for-sales\/","title":{"rendered":"How Online Chat Software Is Reshaping The Sales Process"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/Smiling-agent-sat-at-desk-on-laptop-1024x576.jpg\" alt=\"\" class=\"wp-image-705\"\/><\/figure>\n\n\n\n<p>Instant messaging is fast becoming the most widely used means of communication. So, it comes as no surprise that consumers are increasingly showing a preference for a similar communication method when interacting with businesses.<br>Online chat software has given businesses this coveted ability to better meet their customer needs. Simultaneously, it has also been a major contributing factor toward reshaping the traditional sales process as well. Read on to gain a host of useful insights into the effects of the live chat phenomenon.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"678\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/06\/OTS-Shot-of-laptop-screen-w-live-chat-widget.jpg\" alt=\"Visitor on website talking to agent via chat software\" class=\"wp-image-635\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/06\/OTS-Shot-of-laptop-screen-w-live-chat-widget.jpg 1024w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/06\/OTS-Shot-of-laptop-screen-w-live-chat-widget-300x199.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/06\/OTS-Shot-of-laptop-screen-w-live-chat-widget-768x509.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The online chat effect<\/strong><\/h2>\n\n\n\n<p>When prospects browse your website and can\u2019t find relevant answers on your product pages, FAQs section, or additional resources, they\u2019ll typically turn to&nbsp; your live chat widget. Similarly to how customers would get the attention of a service representative in a physical setting, your website visitors can benefit from the same immediate assistance via live chat. This approach directly impacts your lead generation and helps to propel sales.<\/p>\n\n\n\n<p>The numbers speak for themselves. Here are a few<a href=\"https:\/\/techjury.net\/blog\/live-chat-statistics\/\"> live chat statistics<\/a> to demonstrate the effect of sales:<\/p>\n\n\n\n<ul><li>Website visitors that engage with your business via live chat are worth 4.5 times more than visitors who don\u2019t.<\/li><li>Live chat support increases revenue per chat hour by 48% and conversion rates by 40%.<\/li><li>79% of companies using live chat say it positively impacts sales, revenue, and customer loyalty.<\/li><li>Businesses using live chat report a 34% increase in customer satisfaction rate and a 2.6x improvement to customer care costs.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/Smiling-woman-on-smartphone-1.jpg\" alt=\"\" class=\"wp-image-711\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How live chat support impacts the sales approach<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Streamlines the sales process<\/h3>\n\n\n\n<p>Online chat support has served to shorten the sales cycle. With convenience being one of the most important factors driving purchase decisions, instant, personalized support can make a big impact. Through a strategic approach that incorporates proactive chat triggers and lead capture widgets, for example, your business can move leads through the funnel more efficiently than before. That saves you both time <em>and<\/em> money.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increases conversions<\/h3>\n\n\n\n<p>In addition to speeding up the sales process, chat software also facilitates conversions. To maximize your efforts in this regard, it\u2019s important to have knowledgeable agents on hand to guide visitors through your website. This more personal touch increases confidence in your business and turns more visitors into leads, and ultimately paying customers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"492\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-1024x492.jpg\" alt=\"\" class=\"wp-image-709\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-1024x492.jpg 1024w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-300x144.jpg 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-768x369.jpg 768w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-1536x738.jpg 1536w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-live-visitor-queue-dashboard-2048x984.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Facilitates customer relationship management<\/h3>\n\n\n\n<p>Chat software makes it easier to manage your customer relationships. All the information you\u2019ve gathered about visitors, leads, customers, and companies is accessible via a user-friendly dashboard. The data is purposefully organized to give you an accurate picture of your situation to simplify strategic decision-making. For example, leads can be segmented as new, hot, or cold. Alternatively, visitors, customers, and companies can be categorized as new returning, or drifting away, which enables your team to take the appropriate action.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivers useful customer behavior data<\/h3>\n\n\n\n<p>Cutting-edge live chat tools provide valuable insights into the way customers interact with your website. Through the analytics, you can get details about your user activity, visitors\u2019 geographic locations, conversation history, and your most popular website pages. Access to this wealth of information makes it easier to direct future inquiries to the right personnel for an even better customer experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"494\" src=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-1024x494.png\" alt=\"\" class=\"wp-image-710\" srcset=\"https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-1024x494.png 1024w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-300x145.png 300w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-768x371.png 768w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-1536x741.png 1536w, https:\/\/storage.googleapis.com\/chatsupport-liveblog\/1\/2022\/08\/ChatSupport-lead-info-in-dashboard-2048x988.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Leverage online chat software as a sales tool<\/h2>\n\n\n\n<p>For all these reasons, live chat support has changed the way businesses approach customer service and sales. The best chat software shortens sales cycles, boosts conversion rates, facilitates customer relationship management, and delivers valuable customer behavior data to drive business growth.<\/p>\n\n\n\n<p>Considering live chat for your business? Speak to one of our specialists to learn more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Instant messaging is fast becoming the most widely used means of communication. So, it comes as no surprise that consumers are increasingly showing a preference<\/p>\n... <a href=\"https:\/\/chatsupport.co\/blog\/business-tips\/online-chat-software-for-sales\/\">read more<\/a>.","protected":false},"author":6,"featured_media":706,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[13,31,30,32],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Online Chat Software Is Reshaping Sales - Blog<\/title>\n<meta name=\"description\" content=\"Find out how online chat software has changed the way businesses approach sales and communication with leads, prospects, and customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/chatsupport.co\/blog\/business-tips\/online-chat-software-for-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Online Chat Software Is Reshaping Sales - 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