Cookie Policy.
A 'cookie' is a small text file that is saved on your computer/mobile device when you visit a website. Cookies allow the website to obtain certain information from your browser, such as your preferences, thereby improving your experience on the website. These cookies will maximize your experience on the website by increasing its functionality and allowing the website to remember information and selections as you move from page to page and visit to visit, depending on the cookie.
The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. By continuing to browse the Site, you are agreeing to our use of cookies.
We use the following cookies:
Strictly necessary cookies - These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site or make use of e-billing services.
Analytical/performance cookies - They allow us to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies - These are used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Targeting cookies - These cookies record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
First party cookies
| Domain | Name | Duration | Purpose |
|---|---|---|---|
| https://app.chatsupport.co/ | awhelp | 180 days | ChatSupport Analytics to capture campaign-related information. |
| https://app.chatsupport.co/ | clrstatus | 180 days | Used for authentication check and retrieve user and widget information. |
| https://app.chatsupport.co/ | X-client -token | 180 days | ChatSupport Analytics to capture campaign-related information. |
| https://chatsupport.co/ | fs_uid | 180 days | FullStory helps us measure how users interact with our website content. |
| https://chatsupport.co/ | _ga | 180 days | Google Analytics helps us measure how users interact with our website content. |
| https://app.chatsupport.co/ | fs_uid | 180 days | FullStory helps us measure how users interact with our website content. |
| https://app.chatsupport.co/ | _ga | 180 days | Google Analytics helps us measure how users interact with our website content. |
Third-party cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You may block cookies by activating the setting on your browser that allows you to refuse all or some cookies. If you use your browser settings to block all cookies, (including essential cookies) you may not be able to access all or parts of the Site.
| Domain | Name | Duration | Purpose |
|---|---|---|---|
| https://www.fullstory.com/ | fs_uid | 1 Month | FullStory helps us measure how users interact with our website content. |
| https://analytics.google.com/analytics/web/ | _ga | 1 Month | Google Analytics helps us measure how users interact with our website content. |
| https://www.fullstory.com/ | fs_uid | 1 Month | FullStory helps us measure how users interact with our website content. |
| https://analytics.google.com/analytics/web/ | fs_uid | 180 days | FullStory helps us measure how users interact with our website content. |
| https://chatsupport.co/ | _ga | 1 Month | Google Analytics helps us measure how users interact with our website content. |
Manage your cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
.Chrome
.Safari
.Firefox
.Internet Explorer
Contact Us
For questions or concerns, please email us at team@chatsupport.co