Quick links.

Frequently asked questions.

  • How do I sign up for ChatSupport?

    A valid email address is all that’s needed to sign up for a ChatSupport account. You can alternatively sign up using your Google or Facebook login as well. Learn More

  • How can I embed a chat widget on my website?

    The widget code is a code snippet that can be added to your website’s source code to embed the chat widget to your website. You can either copy or email your widget code found under Widget Settings. Learn More

  • Overview of ChatSupport Widgets

    The ChatSupport widget has three different types of configuration - Chat Widget, Proactive Chat Widget, and Lead Capture Widget. You can add a ChatSupport widget to your website in a few simple steps. Learn More

  • What is Live Visitor Queue in ChatSupport?

    The Visitors section shows you the list of people currently browsing through your website. You can view the page they are on and initiate a chat with them from here. Learn More

  • How can I set up a Lead Capture Widget for my Website?

    Encourage visitors who are interested in your products/services to leave their contact information via ChatSupport’s lead capture widget on your website. Learn More

  • How can I set up a Proactive Chat Widget for my Website?

    A proactive chat widget lets your website visitors connect with your team and chat with them in real-time. Learn More

  • ChatSupport Campaign

    Send automated and targeted messages to the contacts in your list. Create custom lists and messages to visitors, leads, onboarding new users, and customers. Learn More

  • How to Set up a Chat Campaign

    A chat campaign appears at the bottom right corner of your website as a chat widget. The visitor or customer seeing the message will be able to respond to you. Learn More

  • How to Set up an Announcement Campaign

    An announcement campaign appears as an announcement at the center of your website. The visitor or customer seeing the message will be able to respond to you by clicking the chat window. Learn More

  • How To Set Up An Email Campaign

    Create and send custom email messages to the segmented contact lists in your ChatSupport account at a scheduled time. Learn More

  • ChatSupport Plugin Installation for WordPress sites

    Search the ChatSupport plugin in WordPress under Plugins and complete the installation to start taking website chats from your ChatSupport account. Learn More

  • How to integrate ChatSupport and Facebook Messenger

    Integrate your Messenger and ChatSupport to view and respond to messages from Facebook directly from your ChatSupport account. Learn More

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