ChatSupport Live Chat Features.
Complement your human assistance with live chat and various customizable features.
Get the perfect solution to provide quick and hassle-free customer support.
Simple and powerful instant messaging
Provide quick and hassle-free customer support using ChatSupport on your website. Instant messaging is more effective and cost-efficient than other means of communication. ChatSupport can help enhance your customer experience.
Nurture Leads through
Lead Capture.
Nurture Leads through Lead Capture.
.The lead capture form collects lead information and paves a path to continue growing your relationship with them.
.This simple form collects the name and email ID of the visitors before they begin chatting. This helps you increase the chances of increasing your customer base.
.Initiate proactive chats with visitors once they are on your website, and channel their interest to the right direction.
.This is extremely efficient than a phone call. Customers do not have to call or wait over an IVR or listen to a voicemail.
Dashboard.
.The Dashboard houses information of all the leads, visitors, customers, and companies in your account.
.Organize what information to show on the dashboard using columns.
.Leads are further segmented as new, hot, and cold leads giving you a better perspective of your sales strategies.
.Visitors, customers, and companies are further categorized as new, returning, and drifting away to give you a quick glimpse at organized data.
Campaign.
.Create professional and catchy campaigns using ChatSupport and save time.
.Reach segmented customers, leads, and visitors using the inbuilt campaigns feature and measure performance.
.Create, design, and publish campaigns in a few simple steps.
.Choose from three different campaign types - chats, announcements, and emails.
Tracking Visitor Activity.
.Unfold your live visitor's journey as they land on your website and get to know them better. When someone visits your website, the activity is saved.
.The previous conversations and the details of the last visit can be seen for repeat visitors.
.You can also view the visitor's geographical location in your chat window. Add team members to your account in just a few clicks.
.Use ChatSupport to leverage your operations and create a team of different skill levels for the employees.
Customize your Chat Widgets.
.Embed the live chat widget seamlessly on your website or blog.
.Create your own welcome message to pop up on the chat widget. You can also set a time delay to pop up the widget after someone lands on your page.
.Customize chat widgets to match your preferences or your website branding style and color palette.
.You can also choose a preset avatar to appear on the chat prompt and match your branding.
Live Chat Prompts.
.Chat prompts allow live chat agents to connect with website visitors on a one-on-one interaction.
.Proactive chat prompts are automatically triggered so visitors can take your friendly on-time assistance.
.Set up proactive chat prompts using your chat widget and message your visitors.
.Configure a personalized disconnect timer for your business and save your time on unresponsive chats or idle time.
Simple yet powerful.
Handle every engagement through one simple platform. See every on-site interaction through the ChatSupport Dashboard.