Explore all our Features

Every product should
have great features

Brand personalized widgets.

It only takes a few quick style changes to make your widget fit perfectly on your site.

Personalize your widget color, icon, position and prompts to make the widget your own.

ChatSupport widget with colour picker

User
dashboard.

Your user dashboard houses everything you need to engage your visitors, track campaigns and follow-up on the latest opportunities.

Gain insights into your webchat performance and create user segments to optimise engagement.

dashboard with customer information

Custom survey
forms.

Embrace feedback and improve your customer service with pre and post chat survey forms.

Capture vital info prior to chatting and optimise support by collecting valuable feedback after each conversation.

lead capture and post chat survey forms

Send outbound
campaigns.

Create catchy campaigns to onboard, re-engage and support specific customer groups.

Create campaigns in a few simple steps and monitor performance. Re-engage customers with important updates, special offers and personalized messages.

Campaign types available

Live visitor
queue.

See who's on your website and engage them in real-time; a warm welcome makes all the difference!

ChatSupport saves every interaction, so you can recognize return visitors and pick up where you left off.

prompt configurations screen

Live chat
prompts.

Proactively engage visitors with custom messaging via pop-up widgets.

Set a custom time delay for the widget to pop and catch users attention when they need your help most.

Every business should
use great products :)

FAQs.

  • How does live chat work?

    Live chat software is used to support customers in real time through a chat window. Customers and agents can send instant messages to each other allowing the customer to get quick and easy support.

  • What are the features of ChatSupport?

    With ChatSupport you can enable survey forms, view user data, send campaign messages, see real time visitors on your site, proactively start chats, trigger your widget to pop up on certain pages and much more.

  • Can I answer multiple chats?

    Yes. You can answer up to three chats at the same time.

  • Can I add my team to the dashboard?

    You can up to 20 team members for free! Your team has full access to all chat transcripts and history. You also can send attachments, leave notes for your team, transfer chats, and set agent permissions.

  • Can I white label my widget?

    Yes. On any of our paid plans, you can remove the ‘Powered by ChatSupport’ branding.