FAQs.

• What is live ChatSupport?

  ChatSupport is a powerful live chat software solution that can be added to any website/web property. The software enables users to engage and support their website visitors through an easy-to-use dedicated dashboard.

• How much does live chat for my website cost?

  It’s free to use ChatSupport’s Live Chat yourself. There are no limits on the number of chats you can answer. Don’t have time to answer chats yourself? Check out our plans today to find your ideal 24/7 live chat solution.

• How do I add live chat to my website?

  Adding live chat to your website is simple. Just sign-up, customize your widget, and add a small piece of code to your website. See our list of available plugins to install the widget directly from your website’s app store.

• How does chat work?

  ChatSupport is a software application added to a website via a small piece of code. Once the code has been added, your team can access a dashboard, through which they can answer incoming chats, customize the widget, send targeted outbound campaigns, and much more. For website visitors, live chat support is most often accessed through a pop-up data entry form, or ‘chat window’, on a company’s website.

• Benefits of live chat for customer service?

  Live chat offers several benefits for brands and customers. For you, that means a simple way to gather visitors’ information and better odds of converting visitors to a customer. For visitors, that means an improved on-site experience and a faster route to finding their solution.

• How many agents can I have?

  As a free ChatSupport user, you can add up to 20 agents of your own to your live chat website. To hire a team of support agents to answer your chats for you, sign up for our Live Answering Service.