The Auto Answer feature instantly connects incoming chats from your website visitors to an available agent. Empower and build your dedicated support team to provide impressive customer support for your visitors and customers.
Auto Answer eliminates the ‘Accept/Reject’ chat confirmation screen and assigns the chat to an agent in the order of the longest waiting time. This way your visitors won't experience a wait time or delay in engaging in a conversation with agents and have their questions answered right away.
Enable Auto Answer
1. Go to Settings > Manage Widgets.
2. Select a Widget.
3. Click Chat Routing, then turn ON Auto Answer by clicking the button.
Auto Answer is now enabled, and chats would be routed and assigned to available agents.