Answering Incoming Chats.

When a visitor on your website clicks on your chat widget and starts a conversation, ChatSupport will route the interaction to your team. ChatSupport will prompt your team to accept an inbound chat after which a team member can start chatting with the visitor.

1. Click the “Go Online” link to set your status to “I'm Available” with just a click..

SetChatAvailability

2. Alternatively, click the drop-up button to see status options. Click “I'm Available” to Go Online.

Up arrow@2x ConnectVisitorChatsWhenTheyClickOnTheChatWidgetIconStep1

By doing this, you mark yourself ready to start receiving chats.

3. You will see a prompt to accept or reject the chat on the dashboard when a visitor clicks on the chat widget. Click accept.

ConnectVisitorChatsWhenTheyClickOnTheChatWidgetIconStep2

4. The chat is now assigned to you and will appear under My Chats. Click on the chat to start responding to questions from the visitor.

ConnectVisitorChatsWhenTheyClickOnTheChatWidgetIconStep3
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