How to Set up an Announcement Campaign.

An announcement campaign appears as an announcement at the center of your website. The visitor or customer seeing the message will be able to respond to you by clicking the chat window.

1. Go to Campaigns.

Campaigns button on ChatSupport menu

2. Click New Campaign.

Create new announcement campaign button

3. Choose Announcements, then click Next.

Next button in announcement campaign setup

Design your campaign:

You can always preview the final look of your campaign on your screen, even as you create it.

1. Set a Campaign Name.

Set announcement campaign name

2. Select a FROM name.

Choose from address for announcement campaign

3. Then, type in your campaign content.

Add content button to announcement campaign

4. Click Next.

Next button in announcement campaign setup

Preview Campaign:

Click the Run button to see a preview of this campaign. Otherwise, click Next.

Test run announcement campaign button

Publish Campaign:

Choose which recipient segments should receive this campaign.

1. From the Select Recipients dropdown, click on one or more segments to choose.

Segment chooser for announcement campaign

2. Set a start and end date for the campaign.

Date picker for announcement campaign

3. Click Publish.

Publish announcement campaign button

The campaign is now live.

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