Featuring an agent’s picture on the widget icon improves the chances of customers clicking on it. It builds trust, increases engagement, and helps improve visitor-lead conversions.
1. Go to Settings, then click Manage Widgets.
2. Select a widget.
3. Click Widget Style.
4. In the customization area under Widget Icon, click the camera icon to upload a picture from your computer.
5. Alternatively, click the avatar to choose a custom widget picture.