Set Custom Widget Picture.

Featuring an agent’s picture on the widget icon improves the chances of customers clicking on it. It builds trust, increases engagement, and helps improve visitor-lead conversions.

1. Go to Settings, then click Manage Widgets.

Manage widget settings in chatsupport

2. Select a widget.

Manage widget settings in chatsupport then select a widget

3. Click Widget Style.

Settings to edit the widget style in chatsupport

4. In the customization area under Widget Icon, click the camera icon to upload a picture from your computer.

Settings to upload your custom picture

5. Alternatively, click the avatar to choose a custom widget picture.

Settings to select a preset avatar to style your widget
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