Feature Updates, Business Tips, Articles & More.

Live chat is often touted as a useful lead qualification tool. And it’s true that adding a live chat widget can help you capture more

What is website navigation? Website navigation refers to the process by which website visitors explore and interact with your website. Why is website navigation important?

What is customer segmentation? Customer segmentation, also called client or consumer segmentation, is a marketing process that involves separating your customer base into groups of

What is in-app messaging? In-app messaging is a way to communicate with your customers while they are already engaged on your application or website. It’s

What is customer service problem solving? Have you ever had a problem with a product or service that was so frustrating, you contacted the company

Why is it important to handle angry customers? Regardless of the industry, whether it’s auto or travel, all businesses strive to create awesome products and

The importance of customer loyalty Customer loyalty is the foundation of all successful businesses no matter what industry they’re in. The reason is simple: the

What is Average Order Value (AOV)? Average order value indicates the average amount a customer spends every time they place an order. Your company’s AOV