Business Tips - 3 MIN READ

How To Bring More Traffic To Your Live Chat Website

Investing in a quality website, which integrates best-in-class features and functionality, is only the first step to driving more revenue online. You will also need

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Business Tips - 3 MIN READ

How to Add Live Chat Support to Your Website

Did you know that 75% of today’s customers prefer live chat support to any other channel of communication? What’s more, 44% of online shoppers say

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Business Tips, How-to - 7 MIN READ

How Customer Segmentation Can Skyrocket Your Business

What is customer segmentation? Customer segmentation, also called client or consumer segmentation, is a marketing process that involves separating your customer base into groups of

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Business Tips - 7 MIN READ

9 Key Customer Service Goals to Work Towards

The importance of setting measurable customer service goals Setting goals is important because it gives you and your team a road map. You’ll know where

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Business Tips - 7 MIN READ

7 Tips to Practice Empathy in Customer Service

What is empathy in customer service? The Oxford English Dictionary defines empathy as “the ability to understand and share the feelings of one another.” As

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Business Tips - 8 MIN READ

10 Essential Customer Satisfaction Metrics To Track This Year

How to measure customer satisfaction Did you know, poor customer service costs businesses $75 billion a year? Keeping customers happy literally pays for itself. Customer

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Business Tips, How-to - 6 MIN READ

What You Need to Know About Customer Service Problem Solving

What is customer service problem solving? Have you ever had a problem with a product or service that was so frustrating, you contacted the company

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Business Tips, How-to - 7 MIN READ

The Ultimate Guide to Handling Angry Customers

Why is it important to handle angry customers? Regardless of the industry, whether it’s auto or travel, all businesses strive to create awesome products and

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Business Tips - 6 MIN READ

What is Asynchronous Messaging? Definition, Examples, and More

Did you know that, collectively, Americans spend up to 900 million hours (that’s more than 100 years!) on hold every year? With asynchronous messaging, customers

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Business Tips - 6 MIN READ

What is a Widget on a Website? Overview & Benefits

What is a website widget? A website widget, sometimes called a “web widget” or simply “widget,” is a software app that can be embedded into

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