8 Simple Tips to Improve Website Navigation for your Visitors
What is website navigation? Website navigation refers to the process by which website visitors explore and interact with your website. Why is website navigation important?
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Business leaders understand the importance of establishing and maintaining strong customer relationships for sustainable success. They also understand the challenges involved in achieving this —
... read more.Business communication has changed significantly over the past decade. Today’s consumers and businesses expect speed and convenience. And as the fastest and easiest communication tool
... read more.Investing in a quality website, which integrates best-in-class features and functionality, is only the first step to driving more revenue online. You will also need
... read more.Did you know that 75% of today’s customers prefer live chat support to any other channel of communication? What’s more, 44% of online shoppers say
... read more.What is customer segmentation? Customer segmentation, also called client or consumer segmentation, is a marketing process that involves separating your customer base into groups of
... read more.The importance of setting measurable customer service goals Setting goals is important because it gives you and your team a road map. You’ll know where
... read more.What is empathy in customer service? The Oxford English Dictionary defines empathy as “the ability to understand and share the feelings of one another.” As
... read more.How to measure customer satisfaction Did you know, poor customer service costs businesses $75 billion a year? Keeping customers happy literally pays for itself. Customer
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