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Business leaders understand the importance of establishing and maintaining strong customer relationships for sustainable success. They also understand the challenges involved in achieving this —
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Business communication has changed significantly over the past decade. Today’s consumers and businesses expect speed and convenience. And as the fastest and easiest communication tool
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Investing in a quality website, which integrates best-in-class features and functionality, is only the first step to driving more revenue online. You will also need
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Did you know that 75% of today’s customers prefer live chat support to any other channel of communication? What’s more, 44% of online shoppers say
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What is customer segmentation? Customer segmentation, also called client or consumer segmentation, is a marketing process that involves separating your customer base into groups of
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The importance of setting measurable customer service goals Setting goals is important because it gives you and your team a road map. You’ll know where
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What is empathy in customer service? The Oxford English Dictionary defines empathy as “the ability to understand and share the feelings of one another.” As
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How to measure customer satisfaction Did you know, poor customer service costs businesses $75 billion a year? Keeping customers happy literally pays for itself. Customer
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