Feature Updates, Business Tips, Articles & More.

What is Live Chat Support? A live chat service is more than a one-on-one, real-time conversation with a prospect or customer. It’s a support channel

What is customer attrition? Customer attrition is the technical term for when a business loses customers. Most customers of any particular business will not remain

What is Average Order Value (AOV)? Average order value indicates the average amount a customer spends every time they place an order. Your company’s AOV

What is low code? How does it differ from no code? Low code software development is ideal for those who are not as tech-savvy, but

Mahatma Gandhi once said, “A customer is the most important visitor on our premises. He is not dependent on us.

mers prefer live chat support over any other channel? Live chat is a website feature that allows visitors or prospects to speak with a customer service agent in real-time.

Live chat refers to a real-time online communication channel that can be used to connect with prospective and current customers.

Lead generation is the process of capturing interested prospective customers and introducing them into your sales funnel.

Live chat support has emerged as a vital tool for customer engagement. In fact, 44% of online consumers say it’s one of the most important

Did you know that the majority of Americans have decided against making a purchase because of a negative customer service experience?