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What is lead response time? Lead response time is the average time that sales teams take to follow up with a prospect after an initial

Instant messaging is fast becoming the most widely used means of communication. So, it comes as no surprise that consumers are increasingly showing a preference

Business leaders understand the importance of establishing and maintaining strong customer relationships for sustainable success. They also understand the challenges involved in achieving this —

Business communication has changed significantly over the past decade. Today’s consumers and businesses expect speed and convenience. And as the fastest and easiest communication tool

Investing in a quality website, which integrates best-in-class features and functionality, is only the first step to driving more revenue online. You will also need

Did you know that 75% of today’s customers prefer live chat support to any other channel of communication? What’s more, 44% of online shoppers say

What is customer segmentation? Customer segmentation, also called client or consumer segmentation, is a marketing process that involves separating your customer base into groups of

The importance of setting measurable customer service goals Setting goals is important because it gives you and your team a road map. You’ll know where

What is empathy in customer service? The Oxford English Dictionary defines empathy as “the ability to understand and share the feelings of one another.” As

How to measure customer satisfaction Did you know, poor customer service costs businesses $75 billion a year? Keeping customers happy literally pays for itself. Customer