Feature Updates, Business Tips, Articles & More.

What is customer service problem solving? Have you ever had a problem with a product or service that was so frustrating, you contacted the company

Why is it important to handle angry customers? Regardless of the industry, whether it’s auto or travel, all businesses strive to create awesome products and

Did you know that, collectively, Americans spend up to 900 million hours (that’s more than 100 years!) on hold every year? With asynchronous messaging, customers

What is a website widget? A website widget, sometimes called a “web widget” or simply “widget,” is a software app that can be embedded into

Ecommerce, short for electronic commerce, is any transaction that uses the internet to exchange money for goods or services. As technology grows, eCommerce is quickly

What is customer attrition? Customer attrition is the technical term for when a business loses customers. Most customers of any particular business will not remain

mers prefer live chat support over any other channel? Live chat is a website feature that allows visitors or prospects to speak with a customer service agent in real-time.

Lead generation is the process of capturing interested prospective customers and introducing them into your sales funnel.

Live chat support has emerged as a vital tool for customer engagement. In fact, 44% of online consumers say it’s one of the most important

Conversion optimization is the process of improving the purchase experience for customers on your ecommerce website.