Feature Updates, Business Tips, Articles & More.

What is customer service problem solving? Have you ever had a problem with a product or service that was so frustrating, you contacted the company

Why is it important to handle angry customers? Regardless of the industry, whether it’s auto or travel, all businesses strive to create awesome products and

The importance of customer loyalty Customer loyalty is the foundation of all successful businesses no matter what industry they’re in. The reason is simple: the

Did you know that, collectively, Americans spend up to 900 million hours (that’s more than 100 years!) on hold every year? With asynchronous messaging, customers

Customer value definition Customer value is not so much a metric as it a way to describe as an emotional bond established between a customer

What is Lead Response Time? Lead response time is the average time that sales teams take to follow up with a prospect after an initial

How should your business handle different types of customers?  If you find that you’re getting more traffic than sales on your ecommerce website and you’re

What is a website widget? A website widget, sometimes called a “web widget” or simply “widget,” is a software app that can be embedded into

Ecommerce, short for electronic commerce, is any transaction that uses the internet to exchange money for goods or services. As technology grows, eCommerce is quickly

​​The Benefits of Live Chat  Live chat enables your team to speak directly to your customers in real-time via a chat widget. It’s also possible